TRAVEL AGENTS
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CLICK TO DOWNLOAD A CASE STUDY ABOUT HOW ENGAGE HAS BEEN HELPING VIRTUOSO IMPROVE ENGAGEMENT BETWEEN TRAVEL CONSUMERS AND TRAVEL ADVISORS

CLICK TO DOWNLOAD A CASE STUDY ABOUT HOW ENGAGE HAS BEEN HELPING VIRTUOSO IMPROVE ENGAGEMENT BETWEEN TRAVEL CONSUMERS AND TRAVEL ADVISORS


Today, over 70% of your travel customer’s first interactions with your travel agency happen online. More customers than ever are turning to the Internet to do their travel planning. This travel buying shift has created many new travel websites that feature automated tools that help travelers research and book their vacation. These sites have transformed the travel industry, but at what cost?

Travel agents do more than just find the lowest prices on airfare and hotels. They build long-term relationships by delivering exceptional service unavailable through “automated” systems. Real, human travel agents deliver a customized and high-touch buying experience that simply can’t be replicated through automation. Engage is a powerful new technology that puts the focus back on your agency’s differentiation: knowledgeable and trustworthy travel agents.

Engage empowers your agents to better cultivate and serve your existing customers online while generating new leads from your web-based marketing activities. At Engage we do one thing incredibly well. We put your agents on the Internet for improved customer reaction time. Engage technology has been engineered to help your agents form meaningful relationships with prospective travelers at the moment of interest by getting them in front of your customers, enabling live one-to-one engagement, and effectively converting online meetings to bookings.

Engage is the only instant customer interaction tool designed to seamlessly integrate communications systems (Text Chat, Voice, and Video Conferencing) and connect named agent inside of your company’s web presence. It becomes your travel agency sales switchboard on the Internet, making sure the right agents are connected to customers at the right time. Engage humanizes the interaction experience via the Internet, increasing personal touch loyalty, and reducing reaction time for the agent to the traveler.

 

Results

Engage delivers conversion ratios around 5.5% for hits to engagement conversion, and about 12% for hits to form submittals. Engage will provide your with new qualified engagements, which previously were lost opportunities.

You will experience immediate accountable results within minutes of implementation.

Engage integrates all the communications, social media and form submittal functions inside a personification portal on your own website, with a single line of embed code. It can do it for one person, a department, or a full banking enterprise, across departments and diverse geographic locations. Engage keeps your prospects focused on the brand experience, not some program provider outside of your live session with the customer.

Business value:

Engage instantly connects a qualified traveler to your agents, a customer to your travel agency. Engage can also connect your travel partners utilizing both external and internal web sites.


Engage is the Internet switchboard connecting travel agents and travelers together seamlessly without having to use additional programs; it is all embedded in your own website and completely tracked and controlled by you. It truly enables business on the Internet.
 


After successfully graduating from the Virtuoso Incubator in 2016, Engage became a Preferred Partner and technology vendor to the Virtuoso Network.

After successfully graduating from the Virtuoso Incubator in 2016, Engage became a Preferred Partner and technology vendor to the Virtuoso Network.

Consisting of 380+ travel agencies with 11,000+ elite advisors, Virtuoso generates more than $15 billion in annual travel sales. Engage is proud to be a Preferred Partner to Virtuoso.