Be ready to help buyer’s at the most crucial moment - when they’re deliberating the purchase!
Real Life Delivered Online
Have you ever walked into a business and been wowed by a salesperson who delivered an incredible, high-touch buying experience? Sure you have. Since the dawn of time, people have bought from people. And people have bought from people because of the one-to-one relationship.
The Internet is the most powerful way to search for information before making a purchase. However, for many buying scenarios and transactions, e-commerce automation is not enough. Especially when the sale is a complex one, when customers are experiencing information overload, or where people are starved for human interaction.
With Engage, customer engagement on the web is a profoundly human experience. It’s about Real, live people are available on your commercial website and it’s your people who make the difference in getting the visitor to the e-commerce process, or helping to reduce cart abandonment.
Why Supplement E-commerce with Live People?
Real people matter. They create that important first impression, they help prospective customers evaluate your offerings, and they take care of your customers. It’s your people who build and nurture the relationships on which your business success depends. Remember... customers buy from people they like and trust. What Engage does is to literally give a “face” to your Company on your website. It helps introduce the personality and personal selling skills of your people, which results in higher transaction levels and lower cart abandonment.
We understand that Engage isn’t for every type of product. If you sell books, DVDs or toilet paper on the Internet, Engage probably isn’t right for you. However, if building relationships with customers is part of your E-commerce model, then why not give Engage a try?
The bottom line with Engage
Our customers know that customer engagement on the web needs to be a profoundly human experience. They are bold. They are visionary. They believe in transparency and authenticity. They believe their E-commerce customers deserve something better than the status quo live chat text box experience. And yes, they expect results, too.